Cable worked 1 hour and now they said I have to wait until June 23rd for next repair appt. . I called Mediacom Tech Control and they tried to reset the box but it would not respond. And yet the can't provide more than 3mb. We simply pushed the reset modem and it was corrected.
I finally got on the chat and was cut off from there. I called and was told it was not their problem and that I need to get ahold of the web browser provider! It seems the billing is confusing to understand and just continues to keep going up. You: No what I typed speaks for itself, yes? Have had service for less then a month. The last Service technician came on October the 23rd and found that Mediacom had never set my internet modem for Wireless service. Weinand served as Regional Manager for Comcast Corporation from July 1985. I told them I work from home and need the internet. I had to hook the first one up when it was mailed to me.
I am so fed up with this company i am about to switch providers. Then they try to reset your route. Was told to be here at 5-6 tonight and nobody showed up called in and talked to Timothy in service. I sent an email to their customer service, and was told by Sam that promos are dependent on length of service and bill pay history. We have face many difficulties with the company. Or some suggestions about Mediacom Customer Service? What good is an agreement is Mediacom doesn't make good on it? You would think that if I am a customer they could resolve this issue instead they raise my bill even more although I have so many issues this is unacceptable!! I am looking for other service. I asked for a receipt and was told I could not have one.
It should be easy to some degree to explain why you charge what you charge however it seems that it might be a foreign concept for some. If we have an emergency with no phone service, there will definitely be a lawsuit! Commisso holds a Bachelor of Science in Industrial Engineering and a Master of Business Administration from Columbia University. Luckily we have sold our house that has mandatory Mediacom, we will never purchase in a community that shoves Mediacom down our throat and will make sure everyone we know is aware and uses another provider. Prior to that time, Mr. Called again got informed it was to late to have a tech come out and now would not be available to fix it till Wednesday eve. I got on the website for Mediacom and it said there was a problem with my financial institution! Number one way to lose a company is bad customer service, and I mean this company is the worst.
Some of the employees have great customer service skills and really want to help the customer, but Mediacom policy won't allow it. Ive already filed complaints on this site which got me help from the corporate level for that time. What age is Monti from. Arien: I understand but I cannot pull up on your account I have not enough information. Last week, we called to simply get the password to our wireless internet. They would be shocked and horrified at what they would find. Mediacom needs to understand not recording the issues of their customers doesn't make the issues go away.
What a bunch of crap. She said the earliest was next week. Stephan served as Manager of the telecommunications and media lending group of Royal Bank of Canada. I am a previous Mediacom customer of 18yrs, losing internet and phone service on nearly a daily basis and poor customer service is the reason I went elsewhere for service. I have been a customer for many years and I would not recommend to anyone they choose them. The Federal Communications Commission has the authority to shut down a business altogether if it deems appropriate or impose stiff financial penalties.
This residence currently had cable and internet and has been a customer for over 15 years. Mediacom also serves outlying areas on the Florida Gulf Coast and around Minneapolis, Minnesota. Please enter or say your five-digit zip-code. They are aware of the problem. I have had to call them 10 times or more because of my vod not working or my dvr box having to be switched out. At least point the whole experience has left me extremely frustrated and very upset. On the Wednesday before thanksgiving the cable went out! I am still in your service area but it is time that Mediacom did something right for me.
If you have any other choice at all, run away from Mediacom!!!!! They are rude and don't know what they are talking about. Their legal office will have to follow up on the problem. What are you working there for if you don't know anything? As soon as their system had my phone number that was it. I am so mad that if my husband would say the word, I would stop the service with you and go to my local company. It is the worst nightmare we have ever had from a utility provider.
I would like to know if you want your equip. I have never been so upset about customer service in my life. First they want to charge me a transfer fee when I call them 4 times and told them to change my address when I first got my cable turned on. I especially love the equipment issues. Maybe mandatory training would help!!!? I just keep getting lied to and very upset over this, Now I have to leave work early again to see if they even show up. Mediacom customer service support team will answer all the queries and provide them with appropriate solutions.